Return Policy – Mr-Parts Sweden AB / Luftfjädring24.se

This return policy applies to all purchases made through our webshop www.luftfjadring24.se, which is owned and operated by Mr-Parts Sweden AB (Company Reg. No. 556909-5150).

1. Right of Withdrawal for Consumers

According to the Swedish Distance and Doorstep Sales Act, you as a consumer have the right to withdraw from your purchase within 14 days from the date you received the goods.

To exercise your right of withdrawal, the following conditions apply:

The product must be in substantially unchanged condition and must not have been installed, used, or damaged.
The product should be returned in its original packaging (if possible) together with any accessories and manuals.
You as the customer are responsible for the return shipping costs.

To withdraw from your purchase, please contact us by e-mail at info@luftfjadring24.se, stating your order number and which product you wish to return.

Refunds

Once we have received and approved the return, the product price will be refunded within 14 days using the same payment method as in the original purchase.
Any shipping costs for the delivery will not be refunded.

2. Returns for Businesses (B2B Customers)

Business customers are not entitled to a statutory right of withdrawal. Returns are only accepted after special agreement with our customer service.

Custom orders or products specially manufactured or sourced for the customer cannot be returned.
Approved returns may be subject to a restocking fee of up to 20% of the product value.

3. Complaints and Warranty

If a product is defective or incorrect, you are entitled to make a complaint under the Swedish Consumer Sales Act (for consumers) or according to the applicable agreement (for businesses).

Complaints must be made as soon as the defect is discovered.
Please send a description of the defect, pictures, and your order number to info@luftfjadring24.se.
If the complaint is approved, we will replace the item or refund the purchase price.

Warranty

Many of our products are covered by the manufacturer’s warranty (e.g. Arnott, Bilstein, BWI, etc.). Conditions may vary depending on the manufacturer. Please contact us for details regarding your specific product.

4. Return Address

All returns must be sent to:

Mr-Parts Sweden AB
Skyttevägen 18A
133 36 Saltsjöbaden
Sweden

⚠️ Returns sent by cash on delivery or without prior approval will not be accepted.

5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

Products that have been installed, used, or damaged after delivery.
Custom orders or made-to-measure parts.
Electrical components (e.g. compressors, valve blocks) once removed from their sealed packaging.

6. Contact

For questions regarding returns, right of withdrawal, or complaints, please contact us:

📧 info@luftfjadring24.se
📞 +46 (0)8 559 22 549